GENERAL CONDITIONS PRE PREREQUISITE

Azienda Agricola Aricò di Ramona Aricò owns the “Tenute Aricò” brand and the site tenutearico.it. The products on display on the www.tenutearico.it site are marketed by third-party sellers.

Azienda Agricola Aricò di Ramona Aricò facilitates transactions on the site of ownership between the third-party seller and the user while the contract to sell the goods sold is automatically entered into with one of the sellers present within the site tenutearico.it. On this site each seller has their own virtual showcase in which are displayed all the products that can be purchased.

Azienda Agricola Aricò di Ramona Aricò remains the sole responsible for managing refunds and chargebacks in cases where they will be legitimately requested.

All product information is listed on the specific product page. For this reason, the seller is responsible for the information provided on the items produced by them.

Il contratto stipulato da Azienda Agricola Aricò di Ramona Aricò e il Cliente si intende concluso con l’accettazione – anche solo parziale – dell’ordine da parte di Azienda Agricola Aricò. Acceptance is considered tacit, if not otherwise communicated in any way to the Customer. The Customer, placing an order on www.tenutearico.it declares that he has reviewed and fully accepts the following conditions:

 

 

TRANSPORT COSTS

You can view the freight charges on the cart page after you add the products you want to purchase.

Il costo della spedizione è gratuito per gli ordini da consegnare in Italia solo se espresso durante la fase di acquisto, in altri casi viene calcolato sulla base del peso del prodotto. For shipments outside the country, you can check them after adding the full address in the phase just before entering your payment information.

 

 

DELIVERY TIMES

Products purchased on the Site will be delivered to the address indicated by the customer during the purchase process. To ensure the freshness of the products, shipments will be made on Mondays, Tuesdays and Wednesdays and will reach the customer’s home within 48/72 hours. The order’s evasion times are provided as an indication, are not in any case a contractual obligation, and may be lengthened depending on the number of requests. In the event of the customer’s absence at the time of delivery, an alert will be left and the customer will have to personally contact the courier as soon as possible in order to agree on the delivery arrangements. No liability can be attributed to Ramona Aricò’s Aricò Farm in case of delay in fulfilling the order or in the delivery of what was ordered (art. 1510 C.C.)

 

 

PRODUCT AVAILABILITY

In the event that a product is not all or part available, Agricola Aricò di Ramona Aricò will give timely notice to the customer. In no way is the reporting of availability a contractual obligation. Customer orders are met within the limits of the quantity of products available. In the event that the ordered product is not actually available Azienda Agricola Aricò di Ramona Aricò is committed to providing information about the time required for the delivery of the ordered product and, at the request of the customer, to return any upfront sums. Any right of the Customer to damages or compensation, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order, or by delays in delivery, is expressly excluded.

 

 

BILLING

A tax document will be issued for each order placed on www.tenutearico.it. For the issuance of the invoice, or tax receipt, the indications provided by the Customer at the time of the order will be fulfilled. No change will be possible, after the issuance of the tax document (invoice or receipt). Azienda Agricola Aricò di Ramona Aricò pleases the customer to carefully verify the data entered at the time of order and registration, because these will be used for accounting records.

 

 

WHEN YOU RECEIVE THE GOODS

When the courier delivers the goods, the customer is required to check:

1) the number of packages being delivered is the same as indicated on the packing slip

2) The packaging is intact, un damaged, wet or otherwise altered, even in the closing materials.

Eventuali danni o la mancata corrispondenza del numero dei colli o delle indicazioni, devono essere immediatamente contestati al corriere che effettua la consegna, apponendo la dicitura “ritiro con riserva per mancanza e/o danneggiamento di numero… colli” sull’apposito documento accompagnatorio e confermati, entro sette giorni solari tramite e-mail a info@tenutearico. Even if the packaging is intact, the goods must be checked within seven solar days of receipt. Any report beyond these terms and/or through different means from the above reported, will not be taken into account. For each statement, the customer takes full responsibility for what is stated.

Once the courier’s document has been signed, the customer will not be able to dispute the external characteristics of what is delivered and the number of packages received.

 

 

DEFECT AND COMPLIANCE WARRANTY

In case of defects of compliance products sold by Azienda Agricola Aricò di Ramona Aricò the customer should immediately contact customer service using the appropriate contact form accessible on the Site via the “contacts” tab or send an e-mail to info@tenutearico.it

The sale of the Products applies to the legal guarantees provided by Articles 129, 130 and 132 of the Consumer Code. The Customer is entitled, at his or her choice and provided that the type of product allows, to restore, without charge, the compliance of the Product by repair or replacement, or to an adequate reduction in the price or the termination of the contract.

The Customer terminates from these rights if he does not report to Azienda Agricola Aricò di Ramona Aricò the compliance defect within two months of the date on which he discovered the defect, provided that it is not a Product that by its nature is perishable or subject to maturity in a shorter period, in which case the defect will have to be reported within that reduced period.

 

 

VARIATIONS

The terms on the www.tenutearico.it website can be changed without notice and will be valid from the date of publication on the www.tenutearico.itwebsite.

 

PRODUCT FEATURES AND DATASHEETS

The technical information entered on the www.tenutearico.it site is provided directly by the manufacturers or obtained from the information of the manufacturers. www.tenutearico.it cannot therefore be held liable under any circumstances for errors, inaccuracies or inaccuracies in the datasheets and reserves the right to modify/adjust product information even without any notice.

Estate Aricò has all the interest and pleasure to better manage and solve the issues that could arise in the post sale, so we invite the customer to inform us or by email about info@tenutearico.com and try to find the best solution to protect the customer.